Below you will find answers to the most frequently asked questions about your orders. If you have any further questions, just give us a call. Our qualified staff will be happy to assist you.
You can conveniently pay for your orders at printworld.com by invoice, direct debit, PayPal, bank transfer or with all major credit cards such as VISA or Mastercard. Your order will be processed as soon as we receive payment confirmation from the e-payment provider at the end of the order process.
Alternatively, you can choose payment in advance in the order process. Your order will be passed on to production as soon as your payment has reached our account. If the credit balance in your customer account is sufficient for the payment of the current order, you can use the payment option "From customer account" which is then automatically displayed, and your order will, of course, be put into production immediately.
When you pay by invoice, please pay the invoice amount within the agreed payment period after receiving the invoice by e-mail.
You will find the balance of your customer account as well as an overview of all your transactions under the menu item "Account" in your customer section.
Payment for your print product is generally made in the last step of the order process. Unlike many other online print portals, at printworld.com you can pay for your order AFTER your print data has been checked. In this way, you can be sure that your print data is suitable for the production of your print product and that nothing stands in the way of a punctual delivery.
For our business customers in the print and print services industry with regular orders, government authorities, or public institutions, we offer the convenient option of payment by invoice due on the stipulated payment date. Please contact us.
Pay for your orders conveniently by invoice or direct debit. Printworld.com, supported by RatePAY, provides you with the option of paying by RatePAY invoice or RatePAY direct debit.
This service enables you to make your payment by invoice. The invoice is due for payment within 14 days after the invoice date. RatePAY invoicing is possible for a purchase value of € 10.00 and up to a purchase value of € 2,500.00 (in each case including VAT and shipping costs). Your address must be located in the Federal Republic of Germany.
Payment using the "By Invoice (RatePAY)" method is processed by our partner RatePAY GmbH. Please transfer the invoice amount with the reason for payment stated on your invoice to the bank account listed below: Account holder: printworld – RatePAY GmbH; Bank: Commerzbank AG Berlin; IBAN: DE40 1004 0000 0205 4252 00
With RatePAY, you make a purchase with automatic direct debiting. The invoice amount is due within 3 days after the invoice date and is automatically debited from the account you have specified. RatePAY direct debit is possible for a purchase value of €10.00 and up to a purchase value of €2,500.00 (in each case including VAT and shipping costs). You will need an account with a German bank. Your address must be located in the Federal Republic of Germany.
You can enter the voucher codes for our cashback campaigns for new customers directly when you register. We will credit the voucher value to your customer account within one week after delivery of your first order. The amount can then be used against payment for subsequent orders or paid out at any time.
Promotional voucher codes for individual orders can be entered directly in the appropriate field in the last stage of your order. The voucher value is then deducted from the invoice total. Please note possible minimum order values, promotion periods, maximum discounts and possible product restrictions associated with our voucher campaigns.
All our vouchers are redeemable for a limited time, cannot be extended or paid out in cash and cannot be combined in one order.
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