((1) The business relationship between the provider of the online print portal www.printworld.com/de-en/ (hereinafter referred to as "Supplier") and the customer (hereinafter referred to as "Customer"), is subject exclusively to the following General Terms and Conditions in the version valid at the time of the order. Deviating general terms and conditions of the Customer will not be recognised unless the Supplier expressly agrees to their validity in writing.
(2) The Customer shall be considered a consumer if the ordered goods and services are not primarily intended for his commercial or self-employed professional activities. In contrast, commercial Customers are any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the capacity of a commercial or self-employed professional.
(1) The Customer can choose various print products from the supplier's range of products, in particular flyers, leaflets, brochures, business cards, letterheads, posters etc. The Customer makes a binding purchase request for the selected goods by clicking on the button "Order now". The Customer can modify and view the order details at any time before shipment has occurred. However, it is only after the Customer has accepted the General Terms and Conditions by clicking on the button "Accept General Terms and Conditions" that the application will be submitted and processed.
(2) When the Supplier confirms the order by sending an email (order confirmation) to the Customer, the contract is concluded. The Supplier will send the contractual agreement (consisting of the GTCs and order confirmation) to the Customer on a durable medium (email or paper printout) either in this email, which the Customer can print out using the "Print" function, or no later than upon delivery of the goods (contract confirmation). The contractual agreement will be stored in compliance with data protection regulations.
(3) The contract will be concluded in English.
(4) After the Supplier has confirmed the conclusion of the contract by means of an order confirmation, it is no longer possible to cancel the order free of charge.
The Customer shall provide the Supplier with a valid email address when creating a user account. The Customer shall ensure that they can be contacted via the provided email address throughout the order process until the order is completed and shall notify the Supplier of any changes without delay. Changes can also be made by the Customer directly via its access to the supplier's online portal under the tab "Account" - "Access data".The Customer may make changes directly within the Supplier's online portal under the tab "Account" - "Access Data".
(1) The Supplier shall process all orders solely based on the print data provided by the Customer.
(2) The print data must be provided by the Customer in the standard PDF/X-1a, PDF/X-3 or preferably PDF/X-4 formats. These must be created in CMYK mode (FOGRA39L for coated image printing or FOGRA47L for uncoated offset paper). If print data is not supplied in CMYK mode, printworld.com GmbH shall have the right to convert it accordingly. As a result of this conversion, there is no guarantee that there will not be any visual changes to the artwork.
(3) The Supplier shall provide an individual data sheet for each product, which the Customer must follow when creating the print data. In the event of deviations from these specifications, error-free printing cannot be guaranteed.
(4) The Supplier is not responsible for the content of the print data with regard to spelling or page layout.
(5) During the order process, the Customer will receive an inspection sheet for the transmitted print data and a preview of the print order (digital proof) for verification purposes. In the inspection sheet, the Customer is shown the result of the inspection process carried out during the order process for the print data transmitted by the Customer and its suitability for the selected product as well as any restrictions on its production. The inspection sheet and proof copy must be approved by the Customer prior to execution of the order in order to complete the order process. The Customer thereby approves the execution of the order with the results shown in the inspection sheet and in the design as shown in the proof copy.
(6) The Customer is solely responsible for any errors in the printed products resulting from incorrect print data. The Customer shall bear any additional costs incurred due to the erroneous print data.
(7) The Customer is solely responsible for storing his print data. Further information on the use and storage of the transmitted print data by the Supplier is available in the Privacy Policy.
(8) The Customer guarantees the Supplier that they are fully authorised to use, transmit and distribute any data, such as texts and images, provided for the production of the ordered printed products. Furthermore, the Customer shall be fully liable for ensuring that no third-party commercial property rights, copyrights or patent rights are infringed upon by the printed items produced on the basis of the transmitted print data.
(9) The Supplier reserves the right to refuse to process orders with obviously illegal content.
(1) The stated delivery times are calculated from the date of order confirmation, subject to prior payment of the purchase price (except in the case of purchase by invoice). The delivery time is 5 working days unless a different delivery time is specified for the respective goods in our online shop.
(2) If a product selected by the Customer is not available at the time of the Customer's order (e.g. for technical reasons or due to a lack of printing material), the Supplier shall inform the Customer of this immediately. If the product is permanently unavailable, the supplier will not issue an Order Confirmation. In this case, no contract will be concluded. If the product is only temporarily unavailable, the Supplier will also inform the Customer immediately, and provide the expected availability date. The Customer can then decide whether he wishes to pursue his order or cancel it.
(3) The following delivery restrictions apply: The Supplier delivers only to Customers whose main residence (billing address) is in one of the following countries and who can provide a delivery address in the same country: Germany. Excluded from this are deliveries to Helgoland.
(4) In the case of shipping by a forwarding agent, delivery is made to the first lockable front door, provided that it is accessible at ground level. The delivery with forwarding agent is exclusively on one-way pallets.
(5) The Supplier is entitled to make partial deliveries provided that the partial delivery can be used by the Customer within the scope of the contractually agreed purpose, the delivery of the remaining ordered goods can be guaranteed and the Customer does not have to bear considerable additional work or additional costs as a result of the partial services or if the additional costs are borne by the Supplier.
(6) For technical reasons, over- or under-delivery of up to 5% of the ordered quantity may occur.
(7) Operational disruptions affecting the Supplier and its own suppliers or carriers - such as strikes, lock-outs and all other cases of force majeure shall only entitle the Customer to terminate the contract if the Customer cannot reasonably be expected to wait any longer, otherwise the agreed delivery time shall be extended by the duration of the delay.
Until full payment has been made, the delivered goods remain the property of the Supplier.
(1) All prices, indicated on the Supplier's website, include VAT.
(2) Standard shipping costs are included in the listed prices. These costs are not displayed separately. Express order and delivery options are offered during product selection and must be selected separately by the Customer. Selecting these options will increase the product price directly. The amount of additional charges included in the product price for the options selected by the Customer will not be shown separately. The total price to be paid by the Customer including shipping costs shall always be indicated.
(3) The goods will be dispatched by post or forwarding agent. The Supplier will bear the shipping risk if the Customer is a consumer.
(4) In the event of cancellation, the Customer shall bear the direct costs of the return shipment.
(1) Customers can pay by direct debit, credit card, cash on delivery or by invoice. Payment by invoice is only possible for new Customers with their first order for goods with an order value from 10.00 EUR up to a maximum of 2,500.00 EUR, and is processed via an external payment service provider. Further information can be found in the Supplier's Privacy Policy.
(2) Payment of the purchase price is due immediately upon conclusion of the contract. In the event of default of payment and its consequences, the statutory provisions shall apply.
(3) The Customer's obligation to pay interest on late payments does not exclude the Supplier from asserting further damages caused by the delay.
In order to offer Customers a range of payment options, we work together with RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin, Germany (hereinafter RatePAY
). If a valid contract of sale is concluded between the Customer and us using a RatePAY payment method, we will assign our payment claim to RatePAY
If the Customer chooses one of the RatePAY payment methods offered here, they consent to the transfer of personal data and that of the order to RatePAY GmbH for the purposes of identity and credit checks, and for contract processing. Customers will find all the details in the Additional General Terms and Conditions and the Privacy Policy relating to RatePAY payment methods, which form part of these General Terms and Conditions and apply whenever Customers choose a RatePAY payment method.
(1) The Supplier shall be liable for defects in materials in accordance with the applicable legal provisions.
(2) Colour deviation between
- orders with the same print image,
- current and previous orders,
- individual items printed within a single job,
- the inside and cover of magazines and
- the final product and the proofs, as well as between the proofs and test prints
are due to technical reasons and cannot be completely excluded during the production process.
(3) Depending on production methods, it is possible that minor cutting and creasing tolerances of up to 2 mm of the final product format may occur. Furthermore, during the production process, it is not always possible to ensure that the orientation of the paper being used is correctly observed. This may cause the seams to break easily and changes in the strength or stiffness of the product.
(4) For Commercial Customers, the warranty period for items delivered by the Supplier is 12 months.
(5) An extended warranty for the goods delivered by the Supplier exists only if this was expressly stated in the order confirmation for the specific item.
(1) The Customer's claims for damages shall be excluded. This does not apply to claims for damages by the Customer arising from injury to life, limb or health or from breach of material contractual obligations (cardinal duties) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Supplier, its legal representatives or its agents. Material contractual obligations are those obligations required in order to achieve the contractual objective.
(2) Should material contractual obligations be breached, the Supplier shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the Customer's claims for damages are based on injury to life, limb or health.
(3) The limitations set out in paragraphs 1 and 2 above also apply to legal representatives and agents of the Supplier in the event claims are brought directly against them.
(4) The liability limitations set out in paragraphs 1 and 2 shall not apply if the Supplier fraudulently concealed the defect or assumed a guarantee for the quality of the item. The same applies if the Supplier and the Customer have reached an agreement on the quality of the item. The provisions found under the German Product Liability Law (ProdHaftG) remain valid.
(1) The Supplier shall fulfil the obligations within the framework of the Packaging Act and shall be listed in the LUCID Packaging Register of the Central Agency Packaging Register – ZSVR.
(2) When dealing with commercial Customers, the Supplier assumes that the packaging will be disposed of free of charge by the Customer, unless otherwise notified in writing.
(3) When dealing with private Customers the transport packaging supplied with the goods is a ("licensed") product participating in the dual system. Used packaging can be returned free of charge to: printworld.com GmbH, Messering 5, 01067 Dresden.
(1) The Customer has a legal right of cancellation when concluding a distance contract, which the Supplier will provide information about in the following in accordance with the legal provisions. The exceptions to the right of cancellation are defined in Paragraph (2). In Paragraph (3) there is a sample cancellation form.
If the Customer chooses to cancel this contract, the Supplier shall reimburse in full any payments made by the Customer, including delivery charges (excluding the additional costs arising from the selection of a delivery method other than the standard delivery option), immediately or at the latest within fourteen days of the date on which we receive notification of the cancellation of this contract. Unless expressly agreed upon in writing, the Supplier will use the same means of payment to make this reimbursement as the Customer used for the original transaction, and in no event will the Customer be charged for this reimbursement.
The Supplier reserves the right to withhold reimbursement until they have received the goods back or until the Customer has provided proof that the goods have been returned, whichever occurs first.
The Customer shall return or hand over the goods to the Supplier without delay and no later than within fourteen days from the day on which the Customer has notified the Supplier of the cancellation of this contract. The terms shall be deemed to have been met if the Customer returns the goods before the end of the fourteen-day period.
The Customer shall be responsible for the costs of returning the goods.
The Supplier will arrange for the goods to be collected from the Customer's premises at the expense of the Supplier.
The Customer will only be liable for any loss in value of the goods if this loss is due to mishandling of the goods not necessary for the purpose of inspecting the nature, properties and functioning of the goods.
(2) The right of cancellation does not apply to distance contracts for the delivery of goods which are not ready-made and for the production of which an individual design or specification was made and confirmed by the Customer or which are unmistakably tailored to the Customer's specific requirements.
If the production of the printed products is based on the Customer's specifications provided through the Internet portal www.printworld.com/de-en/ there is, therefore, no legal right of cancellation. A contractual right of cancellation shall not be granted.
A corporate Customer as defined by §14 of the German Civil Code (BGB) and acting in the capacity of a commercial or self-employed person when concluding the contract shall not have the right of cancellation.
(3) In accordance with the relevant legal provisions, the Supplier shall provide the following information on the sample cancellation form:
Download example cancellation form
The Supplier is neither obligated nor willing to participate in dispute resolution proceedings with a consumer arbitration body.
(1) Contracts between the Supplier and the Customer are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. This is without prejudice to the statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the Customer as a consumer has their main residence.
(2) If the Customer is a commercial entity, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Supplier is the registered office of the Supplier.
(3) Even if individual provisions of the contract are legally invalid, the remaining parts of the contract remain legally binding. The invalid provisions shall be replaced by the relevant legal provisions, if applicable. If this would constitute an unreasonable hardship for one or more of the contract parties, however, the contract as a whole shall become invalid.
Version 21.12.2022
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